Privacy, Community Terms of Use, and eCommerce Policies

Privacy Policy | Community Terms of Use | Commerce Policy | Contact

Navigating Grief and Storybooks for Healing® are trademarks and doing business as entities of Peeps That Write LLC, which operates through the website domain (Sites). Navigating Grief is an educational and informational system designed to support those in grief and bereavement (users or members) by offering products and services for writing, peer support, workshops, coaching and preserving memories about their loss. Navigating Grief recognizes the emotional journey our customers may travel while writing and preserving memories related to their grief, as well as their loved one’s life and death. Information contained in or made available through this Site is not meant to be a replacement or substitute for the services of trained professionals including, but not limited to, medicine, psychiatry, counseling, or clergy.  We encourage anyone who is having difficulty to consult a competent bereavement expert of their choice.

The Navigating Grief sites, including all information, products and services, are offered to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. Navigating Grief reserves the right to make changes to the Privacy, Terms of Use and Commerce Policies by posting the changes in this location. Your continued use of the Sites constitutes your agreement to all such terms, conditions, policies and notices, and any changes to these Terms and Policies made by Navigating Grief.

Navigating Grief may offer professional services based on life and grief coaching practices for moving forward after loss. Navigating Grief or its subcontractors do not offer counseling services. Organizations using the Storybooks for Healing  live bereavement writing program are responsible for using competent grief facilitators as support. We encourage you to review the credentials of facilitators and program leaders before entering any Navigating Grief or Storybooks for Healing  program whether in person or online.

The information and services offered by Navigating Grief are provided “as is” and without warranties of any kind, either expressed or implied. User/Buyer shall hold harmless and its agents, including parent companies against any loss, damage, claim, suit, judgment or expense arising out of or in connection with these Sites. User/Buyer assumes all responsibility for damage to or loss of property, health, injury, disease or death contacted while using any of the products offered on the Sites.

Navigating Grief  Privacy Policies

Navigating Grief will collect and use your personal information in accordance with the privacy policy posted on its site. We encourage all visitors to review the privacy polices so that you will know how your personal information will be collected, used, and shared.

Navigating Grief will never lease, share, or sell customer information.

The personal information we are requesting is for use to complete your order and communicate with you as requested. We are strongly committed to safeguarding our customers’ privacy. We operate under the following set of strict privacy principles:

  • The only information we obtain about our customers is information we need to notify you of promotions, or to show our customer appreciation.
  • That information is never revealed, resold, leased or made public for any reason.
  • Personally identifiable information provided by our customers (name, e-mail or home address, etc.) is never disclosed to anyone, but for the purposes for which you provide it.

Navigating Grief may track and record certain non-personal information of site users, including IP address, operating system, type of browser, referring URL, and time spent on the Sites in order to gain aggregate data that may be analyzed for trends and statistics on how our visitors use the Sites. We may use accumulated aggregate non-personal data for several purposes including, but not limited to, site traffic analysis, evaluation Navigating Grief‘s services, and program planning. Navigating Grief may also market anonymous, non-identifiable user data that has been collected and processed into aggregate and anonymous statistical profiles to third parties. Navigating Grief may use a third-party website analytic provider to track and record non-personal information of Site users and provide reports based on such information to Navigating Grief. Such providers may use that non-personal information for their internal purposes.

We may also use your personal information to notify you of services or activities that we think may be of interest to you if you “opt-in” to such communications. We may also share your personal information with third parties who provide services to us in connection with the Sites or disclose it in special circumstances if we have a good-faith belief that it is necessary to enforce this Privacy Policy, protect the safety of any one or that such disclosure is required by law.

You may “opt-out” of specific or all communications by changing your preference settings on the relevant Site.


Navigating Grief employs “cookies” to provide visitors with tailored information to facilitate your use of the Sites. A “cookie” is an element of data that a website sends to a visitor’s browser which, in turn, may store that element on the visitor’s hard drive or memory. Any cookies sent by Navigating Grief will be marked so that they will be accessible only by the Site. A visitor may block or delete our cookies from the hard drive. However, by disabling cookies, certain Site features and functionality may no longer work properly, or at all.

Children under Age 13

Navigating Grief does not knowingly collect any information from children under age thirteen. If you discover that we have collected information from children under age thirteen, please notify us. If a child under age thirteen sends us an email with a question or comment, and we are aware of the child’s age, we will write back using that email address but we will not keep the email address or use it again.

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The Navigating Grief Community

The Navigating Grief Community is a private member Site and users must create a profile account for access.

Community Profile Information

Navigating Grief Community users may choose to provide personally identifiable information, e.g., name and address, as well as non-personally identifiable information, e.g., hometown, age, type of loss. Information in a member’s profile is provided at his or her sole discretion. Navigating Grief members can control the visibility and information of their profiles by choosing the tab My Profile and submitting changes on the sidebar option Update Profile. These privacy settings are designed to enable users to control how they share and receive their information. While Navigating Grief takes steps to ensure that Community members use Profile information in a manner consistent with a member’s privacy setting, we cannot guarantee that users will follow these rules, or that any profile visibility steps cannot be circumvented. Therefore, consider this and your privacy settings whenever you provide or share information.

Community Online Discussion Boards

This Site includes online Discussion Boards (forums) and optional social media that users may engage. Users have access to control the level of privacy for each and every post. Online discussions and blog comments are public information. Your discretion is advised.

Navigating Grief cannot assure the accuracy, efficacy or authenticity of content generated by its users, many of whom are anonymous or have user pen names and with whom Navigating Grief does not have an official relationship. Navigating Grief assumes no liability for the outcome of user-to-user communications, dealings, meetings, or other interactions. You are advised to exercise caution for all of your online activities, especially with respect to your private information such as addresses, phone numbers, e-mail, etc.

Community content is posted directly upon submission. Monitoring will be provided to the extent possible by Navigating Grief representatives. Any content deemed inappropriate or violating the terms and conditions of this website will be subject to immediate removal, and repeat offenders will be blocked from future submissions. Navigating Grief retains the right, at its sole discretion, to decide what is deemed inappropriate and/or ban individuals whose behavior is deemed inappropriate within the Site. Questionable material or content may be reported to Navigating Grief using any of the contact methods listed.

Navigating Grief, and its members, staff, and others involved with Navigating Grief are not and will not be responsible for any misleading, false, or otherwise injurious information and advice communicated in the Discussions nor for any loss or damage suffered by a user through the user’s reliance on information and advice gained through the Site.

Terms of Use Behavior

Navigating Grief Community members are asked to use the common sense courtesy when engaging on Sites. Any disregard of the following may be considered a breach of Terms of Use and reason for removal from the site:

  • Do not disrespect the privacy and views of others. Seek to be supportive and helpful;
  • Do not use the Community Forums for commercial purposes, including the promotion of any specific goods or services;
  • Do not post obscene, profane, sexually explicit, libelous, slanderous, defamatory, harmful, threatening, illegal or knowingly false information;
  • Do not post blatant expressions of bigotry, racism or hate, material encouraging conduct that may constitute or contribute to a criminal offense, give rise to civil liability or violate any national, state or local law, regulation or authority, or any other material which Navigating Grief finds objectionable;
  • Do not post any instructional information or messages encouraging or promoting suicide, or other harm to oneself or others or facilitating illegal conduct;
  • Do not use the Community Discussions for unlawful purposes;
  • Do not impersonate another person including, without limitation, a Navigating Grief representative or agent, another Community member;
  • Do not allow any other person or entity to use your identification to post or view comments; and
  • Do not post material that infringes on the copyright or other intellectual property rights of others or the privacy and publicity rights of others;
  • Do not circumvent or modify or assist any other person in circumventing or modifying any Site security technology or software.
  • Do not engage in any activity that involves the use of viruses, bots, worms, or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware, or otherwise permit the unauthorized use of or access to a computer or a computer network;
  • Do not interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Web Site;

Content Ownership and Copyrights

Content on all Navigating Grief Sites is copyrighted to its author. Use of any content in part or in whole requires permission from the author with the exception of Navigating Grief authored content.

Content posted under the Navigating Grief byline on only is available for reprint under the Creative Commons Attribution license and requires the following language:  “Reprinted with permission from” Direct URL links to Navigating Grief blog content is encouraged as long as content does not appear as one’s own work.

Navigating Grief eBooks and purchased content is copyrighted by Navigating Grief and reprints in part of whole require express written consent for use.

Photographs, digital images and writings are subject to copyright laws. Buyers of the Navigating Grief Publishing Center are solely responsible for obtaining any required release from the originating photographer or author as required before including in their completed projects.


If Navigating Grief becomes aware that the security of the Site is compromised or any nonpublic user information has been disclosed to unrelated third parties as a result of external activity or otherwise not in accordance with this Privacy, terms of Use and Commerce Policies, Navigating Grief will take reasonable measures that it deems appropriate (which may include an internal investigation and reporting, notifying the user, and notifying and cooperating with law enforcement authorities).

Privacy  Security              

We will use reasonable efforts to safeguard any personal information that you provide through the Site. Nevertheless, no transmission over the Internet can be guaranteed to be 100% secure.

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Navigating Grief Internet Commerce Policies

 Location of Servers and Transfer of Information             

Our servers are located in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site or providing your personal information to us, you consent to this transfer and to the collection, storage, processing and use of your personal information in the United States. In addition, our service providers may not be located in your geographic area in the United States. By providing your personal information on the Site, you also consent to the transfer of your data to these service providers.

Shipping Policy

Navigating Grief direct ships using United Parcel Service (UPS) and United States Postal Service Office (USPS) as its primary shippers.

Upon check out you may choose your carrier and delivery options from United Parcel Service or United States Postal Service (USPS). Please note: Orders mailed through USPS do not have tracking available.

Orders sent to PO Boxes will use USPS service only.

Shipping charges are disclosed during the check out process and may include a nominal handling fee on some items. Custom items are shipped immediately after production and usually arrive within 14 days of order. High volume holidays and inclement winter weather can sometimes affect shipping time and we suggest ordering custom products early.

Navigating Grief shall not be responsible for any losses or damages sustained by the buyer or any other person as a result of use or improper use of products or tools offered on the Sites.

Electronic Delivery of Content

Electronic products, including e-books and online programs, offered though the Navigating Grief Community are non-refundable.

Please allow 24 hours for online programs to post to your registered Navigating Grief Community account.

Downloads will be available immediately upon payment through e-mail and/or internet correspondence.

Return/Refund Policy:

Storybooks, photo cards and gift items through the Navigating Grief  Publishing Center are custom products. Customers are responsible for content errors. Please proof your order for misspelled words, and misaligned photos carefully before checkout. All sales are final. However, if your products have been damaged in shipment or in production we will replace the item or refund your money.

  • All damage and shortage claims should be made within 5 days of delivery. If damaged upon arrival you have the right to refuse the order. Call to report damages and obtain a return authorization number.
  • A copy of the packing slip or the customer receipt must accompany all returns.
  • A refund will be issued to the original credit card within 1 -2 billing cycles.
  • You may be requested to return the damaged item for refund.

Navigating Grief  and /or Storybooks for Healing Workbook, Facilitator Guides and related tangible programs materials are packaged to arrive to you in good usable condition.

  • All damage and shortage claims should be made within 5 days of delivery. If damaged upon arrival you have the right to refuse the order. Call to report damages and obtain a return authorization number.
  • A copy of the packing slip or the customer receipt must accompany all returns.
  • A refund will be issued to the original credit card within 1 -2 billing cycles.
  • You may be requested to return the damaged item for refund.

Online products and services are non-refundable. Your satisfaction is important. Please contact us if you have questions regarding your online programs and services.

Online Payment Security

Navigating Grief is dedicated to your safe payment transactions on our Sites.

Navigating Grief partners with Authorize.Net, a leading payment gateway to accept credit cards online. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through credit card processing networks. Click here to see how Authorize.Net works. We endeavor to keep your personal and payment information is safe. Navigating Grief utilizes Secure Socket Layer (SSL) technology to encrypt all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet. Navigating Grief maintains PCI DSS compliance and is verified by Trustwave, an approved scanning vendor. Navigating Grief is also uses GeoTrust verified business security certificate. Look for the https:// address or icon lock whenever proceeding through our online transactions.  Once the transaction is approved and the order completed, credit card information is no longer available or stored within any Navigating Grief office.

Navigating Grief maintains best practice efforts and reputable partners to safeguard any personal information that you provide through the Sites. Nevertheless, no transmission over the Internet can be guaranteed to be 100% secure.

Navigating Grief may also utilize Pay Pal options for payment of products or services. Users completing orders using Pay Pal are subject to their Terms of Use available on their site.

Transaction Currency

Navigating Grief transactions are listed and paid in US dollars. Orders are currently only available to the US and Canada. Orders from outside of the United States may incur additional transaction fees based on the practices of the processor for payment used.

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Your questions and comments are important to us! Should you wish to update, correct or delete any information you have provided to us, please contact Storybooks for Healing:

Navigating Grief
P.O. Box 12991
Olympia, WA  USA 98508

Phone: 360.534.0203 8 am – 6 pm Pacific Time. Monday – Friday.

If you are experiencing unusual grief, the services of a competent professional should be sought.